Customers

 

Public and private entities all over the world are innovating their IT service models to support business goals, while controlling IT costs.

 

 

In 2007, Indiana’s Family and Social Services Administration (FSSA) embarked on a $1.6 billion eligibility modernization project. The goal of the 10-year project is to improve customer service, reduce waste and fraud, and improve Indiana’s poor welfare-to-work record, at the time the worst in the nation.

 

 

 

 

The Texas Department of Information Resources manages the centralized telecommunications system for 575 state agencies. In 2007, DIR abruptly took control of the communications infrastructure that needed to improve operations, increase visibility and drive accountability into the failing system.

 

 

 

Texas Health and Human Service Commission (HHSC) is responsible for providing Medicaid, TANF, CHIP, Food Stamps and Long-Term Care benefits. For the past 30 years, HHSC has used the same system to determine citizen eligibility, which today relies on legacy technology and non-scalable face-to-face interactions. Gravitant's strategic consulting services architected an enterprise-wide business transformation that is modernizing HHSC's entire service delivery model.

 

For more information on Gravitant Solutions and Products please Contact Us or call Sales & Marketing at (512) 535-4732.

 

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2007 Award for Best Fit Integrator from Center for Digital Government

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“Three emerging developments explain why now, more than at any other time, we are on the verge of a true transformation of the public sector:

  1. Digital platforms consolidate important data sources and make them more accessible;
  2. Private-sector partners, with their experience as network integrators, are more adept than a patchwork of state agencies at meeting the multiple needs of individual clients; and
  3. Decision-support systems employ algorithms to analyze large amounts of data, helping public employees identify problems and structure individualized solutions.”
    -S. Goldsmith, Harvard Kennedy School of Government