Gravitant^® BusinessMatrix™

BusinessMatrix™ is an on-demand model-driven Enterprise Program and Portfolio Management platform designed to optimize business performance outcomes based on defined IT strategic goals. The platform is built on top of the Gravitant BusinessMatrix Business Correlation Methodology (BCM). That enables IT Management for the executive team. BusinessMatrix provides an authoritative source for capturing and instantiating best practices such as:

Goal Management, Initiatives and Portfolio management, IT Services Portfolio, Outsourced Services, Capabilities & performance, Service based Costs and Metrics

Secondly, The BusinessMatrix BCM enables business context to IT decision making at an executive operational level. IT Management can effectively predict business demand and make intelligent IT decisions to optimally respond to business needs. IT Decision Management is delivered in the form of:

Score cards, dash boards, reports, predictive analytics, visualizations, simulations and optimizations, that are delivered through dashboards for the business.

BusinessMatrix automates planning, monitoring and governance processes. The BusinessMatrix platform is the foundation for creating and delivering specific solutions that deliver IT Management enablement for that domain.

On-Demand Solution and Professional Services

Gravitant's professional services include consultants with substantial and broad experience in managing performance for government executives. Using model templates, they quickly establish best practices while leveraging existing technologies. With BusinessMatrix, the focus will not be simply IT but delivering solid business performance and optimization.

BusinessMatrix Modules and Features

Utilizing BusinessMatrix, management and operational teams are aligned to strategic goals. Stakeholders understand the business context and have a unified view into performance outcomes to quickly develop consensus and make decisions. BusinessMatrix's Practices and Decision Management modules provide the core foundation for linking strategy to execution and empowering IT Management for the business.

Gravitant BusinessMatrix EPPM best practices are enabled through the following services:

Goal & Metrics Management: the service enables goal lifecycle management and mapping of metrics (key performance indicators) to all levels of the organizational structural hierarchy. Metrics can also be mapped along multiple dimensions based on the balance scorecard methodology.
Cost & IT Portfolio Management: the service enables organizations to map costs to IT services, based on service based costing methodology. Portfolio management leverages the power of mathematical algorithms to help prioritize investments and initiatives to meet goals.
Initiative & Capability Management: the service enables IT organizations to manage initiative lifecycles including schedule, cost and risk parameters. Additionally initiatives and capability models provide a path for successful business and IT transformation.

Gravitant BusinessMatrix Decision Management is enabled through the following services:

Scorecards & Dash Boards: CIO executive score cards provide strategy maps, performance targets and initiative status dash board for a complete picture of the state of IT performance landscape. Dash Boards provide initiative, business performance and IT performance status.
Simulation & Optimization: simulations provide IT executives and business managers with an ability to analyze alternate scenarios by changing goals, performance metrics, capabilities, risk and schedule & cost parameters. Optimization will provide a powerful capability to set goals and constraints and identify the optimal decisions required to successfully operationalize/align IT strategies.
Service Portfolio Management: this is the base capability upon which the Gravitant BusinessMatrix services are enabled. It enables the capture of service lifecycle across business, IT, customer & service provider domains.

Case Study: Texas Department of Information Resources

Texas Department of Information Resources (DIR) is responsible for providing the IT Management solution for the Health and Human Services Commission (HHSC) strategic contact center that determines citizen eligibility for government health programs. Since this contact center is outsourced to a third-party provider, DIR needed to find a solution that integrates vendor governance and IT infrastructure monitoring with performance management. The agency selected Gravitant's BusinessMatrix™ as the end-to-end solution for measuring managing operational performance and vendor governance.

Since the deployment of BusinessMatrix™, the state has realized unparalleled business transparency through web-based dashboards and scorecards optimized for each user. This renewed transparency has provided internal and external teams clear linkages between project goals and results.A year after deployment, the state has seen key performance metrics, such as average speed of answer, average handle time and abandonment rate, hold steady as call volume has increased by 20%.

HHSC is now leveraging Gravitant's BusinessMatrix™ to drive collaboration, coordination and transparency across key initiatives supporting the ongoing modernization of eligibility services.

Benefits

Transparency: Provides 360° view into agency/program performance, case flow, task backlogs and individual case processing status
Active Analytics: Optimizes service delivery, workforce, processes and technology for improved citizen satisfaction and cost savings
Business Alignment: Automatically ties internal and vendor performance to program goals
Predictive Analytics: Recommends actions for resource alignments, service improvements, disaster recovery, operational bottlenecks and budget constraints