Services

Gravitant’s services team follows a scientific methodology that is driven by a clear understanding of the business/technology landscape and the associated benchmarks. Our professionals will help your organization:

• Set governance policies,
• Make process changes, and
• Re-align workforce and IT

With BusinessMatrix’s Decision Management module, the services team identifies critical areas across IT services, processes, and workforces where change is required to make the most beneficial impact on business results. Additionally, Gravitant services teams work with IT leaders to set up governance policies for internal and external teams. IT management teams can work closely with Gravitant services teams to develop change management processes that continuously align service performance with service provider goals.

As part of strategic planning, senior Gravitant staff will work with IT executives to visualize alternate IT models and business value propositions. During this phase of the services engagement, the Gravitant team helps your organization:

• Define goals,
• Design IT models, and
• Restructure IT architecture.

Gravitant’s strategic consultants bring the full breadth of their experience to help technology leaders clearly articulate goals, brainstorm business value drivers, and formalize new IT models. Our team will thoroughly investigate on-demand services and strategic outsourcing opportunities during IT architecture restructuring. The resulting strategic plans are captured in BusinessMatrix’s Practice module, which acts as the single source of truth for future service engagement phases.

During this phase, the Gravitant services team leverages the power of BusinessMatrix to set up IT models required to support IT strategies. Our professionals will help your organization:

• Identify key metrics,
• Create decision maps, and
• Generate goal impact maps.

Gravitant services will identify and acquire empirical data from key data sources to help set goals for successful program execution. The BusinessMatrix solution also captures “before” metrics to compare to “after” metrics for a true assessment of strategic change.

The Gravitant services team brings together business and IT to design and optimize workforces, processes and technology to achieve strategic goals. During this phase of the services engagement, the Gravitant team helps your organization:

• Specify service design and discovery,
• Optimize workforce configuration, and
• Deploy EPPM solutions.

Specifications for IT architecture that are developed, are used as a blueprint for services discovery and identification. Gravitant’s architects work together with customers to identify internal and external on-demand services that will effectively support new IT models. The team’s extensive experience in designing and deploying enterprise-class EPPM solutions provides a fast, efficient and cost-effective path to achieve operational goals.

The Gravitant services team works with enterprise staff to set up EPPM processes, methodologies and technology roadmaps. The output includes personalized, web-based:

• Dashboards and scorecards,
• Alerts and corrective action planning, and
• Executive-level reports.

The team leverages the power of BusinessMatrix, existing enterprise BI infrastructure, and project management applications to successfully monitor the performance of initiatives through personalized, relevant dashboards and scorecards. This Web 2.0 portal view into ongoing performance allows users to measure progress of new IT strategies against benchmarks defined in the benchmarking phase. The Gravitant services team provides training to facilitate adoption of the performance-driven approach to EPPM.

Gravitant’s services team is made up of domain experts who work with IT managers to analyze information from dashboards and scorecards. During this phase of the services engagement, the Gravitant team helps your organization:

• Detect performance variations,
• Identify service impacts, and
• Implement corrective actions.

Gravitant team members draw on their domain experience to recommend critical operational changes to improve project and initiative performance. The team also identifies service impacts across business and technology based on variations in performance. BusinessMatrix helps Gravitant services teams define and test alternate scenarios to understand the impact of changes to original IT strategies. As strategic changes are planned, BusinessMatrix automatically identifies required adjustments to workforces, processes and/or technology to maintain alignment to revised goals.